We are committed to providing a high standard of service to all our customers. However, we recognise that things can occasionally go wrong. We welcome feedback and take all complaints seriously, using them as an opportunity to improve our services.

Our aim is to handle every complaint fairly, respectfully, promptly and transparently.

If you are unhappy with any aspect of our service, please contact us using the contact details provided on our website.

When submitting a complaint, please include, where possible:

• Your full name and preferred contact details.
• Details of the service or matter your complaint relates to.
• A clear description of what went wrong.
• The date or dates of the incident, if applicable.
• Any relevant supporting information.
• What you would like us to do to resolve the issue.

You can submit your complaint in writing by email or through our website contact form, where available.

We will acknowledge receipt of your complaint within 5 working days.

We may contact you if we require further information to understand the circumstances or investigate the matter fully.

Your complaint will be reviewed fairly and objectively by an appropriate member of our team.

We will consider the information you provide, review any relevant records and, where necessary, speak to the people involved.

We aim to complete our investigation and provide a written response within 15 working days of receiving your complaint. If the matter is complex or requires further investigation, we will let you know if additional time is needed and provide an updated timescale.

Once our investigation is complete, we will explain our findings and the outcome of your complaint.

Where appropriate, we may offer one or more of the following:

• An explanation or clarification.
• An apology.
• Corrective action to address the issue.
• A review or improvement of our procedures.
• Another reasonable solution, where appropriate.

We will explain the reasons for our decision and any action we intend to take.

If you are unhappy with the outcome, you may ask us to review our decision. Please explain why you disagree with the outcome and provide any additional information you would like us to consider.

Where possible, the review will be carried out by someone who was not directly involved in the original investigation.

We will inform you of the outcome of the review and any further options available to you, where applicable.

We will handle complaints sensitively and keep personal information confidential to the extent reasonably possible. Information will only be shared where necessary to investigate and resolve the complaint, or where we are legally required to do so.

Any personal information collected during the complaints process will be handled in accordance with applicable data protection legislation and our Privacy Policy.

We will not treat anyone unfairly for raising a complaint in good faith. All complaints will be considered on their individual merits, without discrimination.

We ask that everyone involved communicates respectfully so that concerns can be addressed constructively.

To make a complaint or request further information about this procedure, please contact us using the contact details on our website.

Email: gordon@gtelectrical.info

Business name: GT Electrical

Website: gtelectrical.info

We appreciate your feedback and thank you for giving us the opportunity to address your concerns and improve our service.

This procedure may be updated from time to time to reflect changes to our services or applicable requirements.

GT Electrical • Complaints Procedure Page 1
COMPLAINTS PROCEDURE
GT Electrical | gtelectrical.info
Our Commitment
We are committed to providing a high standard of service to all our customers. However, we recognise that
things can occasionally go wrong. We welcome feedback and take all complaints seriously, using them as an
opportunity to improve our services.
Our aim is to handle every complaint fairly, respectfully, promptly and transparently.
1. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us using the contact details provided on our
website.
When submitting a complaint, please include, where possible:
l Your full name and preferred contact details.
l Details of the service or matter your complaint relates to.
l A clear description of what went wrong.
l The date or dates of the incident, if applicable.
l Any relevant supporting information.
l What you would like us to do to resolve the issue.
You can submit your complaint in writing by email or through our website contact form, where available.
2. Acknowledgement of Your Complaint
We will acknowledge receipt of your complaint within 5 working days. We may contact you if we require
further information to understand the circumstances or investigate the matter fully.
3. Investigation
Your complaint will be reviewed fairly and objectively by an appropriate member of our team. We will consider
the information you provide, review any relevant records and, where necessary, speak to the people involved.
We aim to complete our investigation and provide a written response within 15 working days of receiving your
complaint. If the matter is complex or requires further investigation, we will let you know if additional time is
needed and provide an updated timescale.
4. Our Response
Once our investigation is complete, we will explain our findings and the outcome of your complaint.
Where appropriate, we may offer one or more of the following:
l An explanation or clarification.
l An apology.
l Corrective action to address the issue.
l A review or improvement of our procedures.
l Another reasonable solution, where appropriate.GT Electrical • Complaints Procedure Page 2
We will explain the reasons for our decision and any action we intend to take.
5. If You Are Not Satisfied
If you are unhappy with the outcome, you may ask us to review our decision. Please explain why you
disagree with the outcome and provide any additional information you would like us to consider.
Where possible, the review will be carried out by someone who was not directly involved in the original
investigation. We will inform you of the outcome of the review and any further options available to you, where
applicable.
6. Confidentiality and Data Protection
We will handle complaints sensitively and keep personal information confidential to the extent reasonably
possible. Information will only be shared where necessary to investigate and resolve the complaint, or where
we are legally required to do so.
Any personal information collected during the complaints process will be handled in accordance with
applicable data protection legislation and our Privacy Policy.
7. Our Commitment to Fair Treatment
We will not treat anyone unfairly for raising a complaint in good faith. All complaints will be considered on their
individual merits, without discrimination. We ask that everyone involved communicates respectfully so that
concerns can be addressed constructively.
8. Contact Us
To make a complaint or request further information about this procedure, please contact us using the details
below.
Business name: GT Electrical
Email: gordon@gtelectrical.info
Website: gtelectrical.info
We appreciate your feedback and thank you for giving us the opportunity to address your concerns and
improve our service.
This procedure may be updated from time to time to reflect changes to our services or applicable
requirements.⋮⋮⋮⋮